my boss thinks I made a mistake, but I didn’t

A reader writes:

I’ve been at my current job as an editor for two years now and I report to a manager who reports to the director. The director assigns me work often. She doesn’t really work with any of the other editors directly, so I feel like she really trusts me. In all the time I’ve been there, I’ve never been reprimanded.Many of my coworkers complain about the director’s attitude but to me she’s always been very nice.

Earlier last week she called me into her office and gently let me know that I didn’t catch something I should have or emailed her to let her know. She was really nice about it and basically said it was ok because I usually always do catch things like that. The thing is, I did catch it and I did email her about it. I also sent her a follow-up email when she didn’t respond. She misses emails often because she gets so many, but she usually sees it when you send her a follow-up. I wanted to mention that I did email her, but instead I just apologized since she didn’t make a big deal out of it so I didn’t want to look overly sensitive.

Then last Friday a very similar mistake came through and again I caught it and sent her an email. First thing this morning, she sent me an email asking why I didn’t catch it when we talked about a similar scenario last week. This is the second time I did email her and she didn’t see it. Again, I didn’t say anything because I wasn’t sure how to let her know without sounding like I’m saying she didn’t check her email. If this happens again, how should I handle it?

I answer this question over at Inc. today, where I’m revisiting letters that have been buried in the archives here from years ago (and sometimes updating/expanding my answers to them). You can read it here.

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