Supervisor – New Business Officers

  • Full Time
  • Randburg
  • Salary: R 18 000 per month

Website Emporium

Supervisor – New Business Officers (HEC2386)



R 18 000 per month


About this role

The Supervisor – New Business Officers will manage a team of New Business Officers who will contact consumers to offer assistance to improve their financial wellbeing by understanding what went wrong and to provide a possible solution and, where applicable, assist the Consumer to complete a Debt Review Application (Form 16).


Experience & Education

·         Matric / Sales Diploma – preferable.

·         6-8 Years of proven experience to manage, motivate a winning sales team

·         Passed the DC Exam or be willing to write the DC Exam.

·         Understanding of all Credit Agreements, Certificates of Balance, Credit Bureau reports, budgeting and spending norms as well as repayment plans and proposals.

·         Experience in negotiating and selling to consumers.

·         Coaching or marketing qualification and/or experience.

·         Ability to motivate and discipline team to reach targets.

·         Clear criminal and credit records.

·         Must display high energy and attitude to be able to lead by example and getting the sales team to operate accordingly.

·         8 years of proven experience to manage and motivate a winning sales team

·         Working experience of the debt review process.

·         Proven sales and team management experience.

·         Any previous Banking experience would be beneficial


Duties and Responsibilities

·         Managing a large team of Sales staff and ensuring that approved standards, timeframes and targets are achieved.

·         Daily motivating, coaching, training, disciplining and upskilling of staff on an ongoing basis to enable them to achieve their agreed upon targets within the timeframes allocated.

·         Share knowledge and provide guidance to improve the success rate.

·         Manage, motivate and control the sales team to ensure that minimum sales targets are met on time.

·         Manage quality and quantity of sales calls. Identify learning needs and use this to train sales staff.

·         Assist sales staff to close deals.

·         Manage quality of Debt Review Applications to improve successful take on as well as the retention of consumers within the first 90 days.

·         Ongoing improvement of skills and knowledge levels to enable sales staff to impress consumers in terms of knowledge and service professionalism.

·         Where applicable discipline sales staff and motivate improvement.

·         Managing the various Maximus queues within the leads and sales process to ensure that all clients are contacted (at least 8 times) that follow ups are scheduled and to the satisfaction of the consumers.

·         Deal with any queries from consumers, New Business Officers, Debt Counsellors, PDA staff and management.


Closing Date: 30 November 2021


To apply for this position: Send MS Word format CV to and use HEC2386 in the subject line

Before applying for this position you need to submit your online resume. Click the button below to continue.

Related Jobs
  • Restaurant Staff
    Full Time

    Front of house Restaurant manager required for established Restaurant in the Germiston area. Candidates must be hardworking and have 3+ years Restaurant management experience. Ability to manage & train staff a must. Strong customer relations skil
  • Restaurant Staff
    Full Time

    Upmarket Restaurant in Sandton is looking for a Pastry Chef. Formal Diploma or certificate in professional cookery / culinary arts beneficial. Applicants must have 4 years + experience as a pastry chef. Must be very strong in following recipes and me
  • Restaurant Staff
    Full Time

    Stock Controller required for Restaurant group in Jhb North area. Candidates with 6+ years stock management experience will be considered. Person will be responsible for the psychical stock counting at each store on a weekly basis. Main duties will b