Supervisor – New Business Officers

  • Full Time
  • Randburg
  • Salary: R 18 000 per month

Website Emporium

Supervisor – New Business Officers (HEC2386)

 

Randburg

R 18 000 per month

 

About this role

The Supervisor – New Business Officers will manage a team of New Business Officers who will contact consumers to offer assistance to improve their financial wellbeing by understanding what went wrong and to provide a possible solution and, where applicable, assist the Consumer to complete a Debt Review Application (Form 16).

 

Experience & Education

·         Matric / Sales Diploma – preferable.

·         6-8 Years of proven experience to manage, motivate a winning sales team

·         Passed the DC Exam or be willing to write the DC Exam.

·         Understanding of all Credit Agreements, Certificates of Balance, Credit Bureau reports, budgeting and spending norms as well as repayment plans and proposals.

·         Experience in negotiating and selling to consumers.

·         Coaching or marketing qualification and/or experience.

·         Ability to motivate and discipline team to reach targets.

·         Clear criminal and credit records.

·         Must display high energy and attitude to be able to lead by example and getting the sales team to operate accordingly.

·         8 years of proven experience to manage and motivate a winning sales team

·         Working experience of the debt review process.

·         Proven sales and team management experience.

·         Any previous Banking experience would be beneficial

 

Duties and Responsibilities

·         Managing a large team of Sales staff and ensuring that approved standards, timeframes and targets are achieved.

·         Daily motivating, coaching, training, disciplining and upskilling of staff on an ongoing basis to enable them to achieve their agreed upon targets within the timeframes allocated.

·         Share knowledge and provide guidance to improve the success rate.

·         Manage, motivate and control the sales team to ensure that minimum sales targets are met on time.

·         Manage quality and quantity of sales calls. Identify learning needs and use this to train sales staff.

·         Assist sales staff to close deals.

·         Manage quality of Debt Review Applications to improve successful take on as well as the retention of consumers within the first 90 days.

·         Ongoing improvement of skills and knowledge levels to enable sales staff to impress consumers in terms of knowledge and service professionalism.

·         Where applicable discipline sales staff and motivate improvement.

·         Managing the various Maximus queues within the leads and sales process to ensure that all clients are contacted (at least 8 times) that follow ups are scheduled and to the satisfaction of the consumers.

·         Deal with any queries from consumers, New Business Officers, Debt Counsellors, PDA staff and management.

 

Closing Date: 30 November 2021

 

To apply for this position: Send MS Word format CV to jobs@emporium.co.za and use HEC2386 in the subject line

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