Operations Manager Facilities

  • Full Time
  • Gauteng

Cosmopolitan Recruitment


This job description serves to define all tasks to be completed as well as duties to be performed by the individual that has been appointed to the following position.

Job Title
Operations Manager
Reporting to:
Key Accounts Manager
Position Summary

Manage the maintenance and repairs operations at sites to ensure service delivery.  Responsible for the maintenance of portfolio and management of sub-contractors for the maintenance of the facilities including all HVAC maintenance, electrical, mechanical and building fabric

Implement tactical strategies and control mechanisms to achieve the business objectives, increasing efficiency and minimizing the risk of loss and noncompliance which may impact on company profits.

Ensure Planned Maintenance and repair works are carried out in line with the SLA and in line with operational rules.

Key Accountabilities/ Principal Responsibilities
· Responsible for the maintenance portfolio, such as technical services (M&E, building fabric etc), soft services (hygiene, pest control, cleaning and landscaping), maintenance and projects

· Responsible for the management of sub-contractors for the maintenance of the facilities including electrical, mechanical, plumbing, air conditioning, building fabric, fire fighting equipment, pest control and soft services in accordance with SLA’s

·Review all SLA’s entered into with eternal service providers

· Responsible for the management of procurement contracts with vendors / contractors for the requisition of supplies, materials and inventory maintenance in accordance with SLA’s

·Responsible for supporting and enabling the protocol, logistics and meeting of all safety criteria

·Develop effective customer focused and proactive relationships at all levels in the customer chain

· Responsible for  the management and performance of Technical Facilities Managers, Technical Coordinators, Health & Safety Officer and Helpdesk / Administration staff

·Responsible for managing the financial component of the contract

·Responsible for providing of regular reports on all aspects pertaining to maintenance

·Responsible to ensure business objectives regarding the day to day operations are met

·Responsible for ensuring Health and Safety is as primary function and all mechanisms, processes and procedures are in place and monitored and adhered to at all times in line with ISO9000 & ISO18000

· Ensure building Regulations and environmental legislation and standards are adhered to.

·Responsible for implementation  and adherence to Company  policies, protocols and procedures across Parliamentary maintenance business operations

· Responsible to ensure staff adherence and full compliance to all Human Resource and Labour Relations policies in line with legislation and codes of good practice Key Skills and Experience
· Min Grade 12

·Relevant Engineering science qualification (construction, electrical, mechanical, air conditioning)

· Min10 years previous Facilities Management experience in a technical/engineering environment with proven track record in managing a multiple buildings

·Ability to ensure successful service delivery and avoidance of penalties

·Financial systems understanding and reporting thereof

·Working experience in procurement

·In depth knowledge of Facilities Management Skills

· Sound knowledge of OHSA and Environmental legislative Act, Building regulations, and applicable Labour Relations Acts

· Must be familiar with ISO9001 & 18001 systems

· Must be computer literate in MSOffice suite

· Must have own Transport

· Willing and flexible to work extended hours and/or outside of normal working hours where required People and Management Skill
· Strong leadership qualities and a confident decision maker

·Possesses the drive to oversee and take ownership of the activities of the contract

· Excellent customer relationship skills

· Good presentation and excellent interpersonal skills in working with multicultural teams across all levels

·Highly effective communication skills in both written and verbal form

·Committed to professional ethical standards
Key result areas
·Understand role of reporting to the business and client

·Understand role of managing staff to closely ensure output is aligned with business requirements

·Understand interworking with various teams to ensure client financial compliances

·Understanding that feedback and communication is critical to success

· Understanding quality and service delivery

· Understanding costs and profitability

Additional Responsibilities and Skills
The employee acknowledges that all duties performed will reflect on the client and will thus act in a professional manner at all times, the company is a service provider, all necessary steps need to be taken to ensure that the service has been delivered according to client requirements, and to prescribed service levels.

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